Honor 200 (ELI-NX9) failing JIO 5G Handset compatibility

[pratap]

Date: 31-10-2024

I purchased this device on October 27, 2024. While familiarizing myself with the user interface, I discovered that it does not appear to support Jio 5G.  Despite troubleshooting efforts, I have been unable to resolve this issue.

Curiously, when I use a Jio SIM already activated for 5G in the device, the network indicator displays 5G, and speed tests confirm 5G speeds.  However, the MyJio app's handset compatibility check still fails.

• Moral of the story

If the Jio SIM is only 4G, then activating 5G on this device appears impossible. Jio customer care indicated that because it's a non-Indian product, 5G service won't be supported, recommending activation on a compatible device first.  This process is further complicated by having already switched to an eSIM.

• Way forward

Thinking of returning the device.

Model: ELI-NX9
Build number: 8.0.0.162(C675E9R2P2) GPU Turbo
MagicOS version: 8.0
Android version: 14